At Gianna D’art, we take pride in offering the finest selection of contemporary, vintage and  antiques. Our goal is to ensure that you are completely satisfied with your purchase. We understand that sometimes you may need to return an item, so we have established a clear and fair returns policy to make this process as smooth as possible. 

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Eligibility for Returns 

To be eligible for a return, upon delivery please check and report all damages within 48 hours.  If you change your mind and want to return, the item must be unused, in the same condition that you received it and in its original packaging. Returns must be initiated within 7 days of the delivery date. Please note that due to the unique nature of our preloved and antiques items, there will variations and imperfections are to be expected and are not considered defects. 

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Non-Returnable Items 

Certain items are non-returnable, including: 

• Custom or personalised orders 

• Items purchased on final sale or clearance 

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Return Process 

• To initiate a return, please follow these steps: 

• Contact us at info@giannadart.co.uk to request a return authorisation. 

• Provide your order number, the reason for the return, and any relevant photographs of the item. 

• Once your return is approved pack the item securely in its original packaging, including all accessories, documentation, and parts. 

• Clearly label the package with the return authorisation number and ship it to the address provided by our customer service team. 

 

Return Shipping Costs 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

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Refunds 

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If your return is approved, a credit will be applied to your original method of payment within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund. 

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Exchanges 

All our items are unique so we are unable to offer exchanges but may be able to offer similar alternatives (subject to stock availability). 

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Damaged or Defective Items 

If you receive an item that is damaged or defective, please contact us at info@giannadart.co.uk. Provide your order number, a description of the issue, and any relevant photographs. We will work with you to resolve the issue and may offer a replacement or refund at our discretion. 

 

Contact Information 

If you have any questions about our returns policy, please contact us at: Email: info@giannadart.co.uk 

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Policy Updates 

We reserve the right to update or modify this returns policy at any time. Any changes will be posted on our website, and it is your responsibility to review the policy periodically to stay informed of any updates. 

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Thank you for shopping at Gianna D’art. We appreciate your business and are committed to providing you with the best possible experience. 

 

Important Considerations ​

Renovated antiques are unique and often irreplaceable. While we strive to accurately describe and photograph our products, please be aware that variations in colour, texture, and condition are inherent to vintage items. These characteristics add to the charm and history of the piece but may not be grounds for a return if they fall within the range of normal wear and tear expected of an antique item. 

 

Customer Satisfaction 

Your satisfaction is our top priority. We encourage you to reach out with any concerns or questions before making a purchase. Our knowledgeable staff is available to provide additional information, photographs, and guidance to help you make an informed decision. 

 

Dispute Resolution 

In the unlikely event of a dispute, we are committed to working with you to find a fair and amicable solution. We encourage open communication and will do our best to address any concerns promptly and professionally.